We operate an international company with business activities spanning across North America, Europe and Asia. Our offices in North America and Asia require us to have peak performance around the clock in various critical functionalities – especially in IT – where any downtime could potentially translate into significant lost opportunities given the sizable number of business transactions we handle on behalf of our customers each day. We pride ourselves on our ability to meet and exceed our customers’ high expectations, and unequivocally demand the same from all of our service providers. When we met with DRI, we explained our need for 24-hour IT support, and communicated our expectations for maintaining a highly efficient operation throughout the organization with very little downtime, if at all. DRI never hesitated in taking on the challenge, and continues to meet and exceed our high expectation on a daily basis. The entire DRI team has earned a high level of confidence and trust from us, and we are extremely proud to have them as one of our closest long-term partners.